Our main shop website

Terms & Conditions


Damages or Non-arrivals

Damaged or missing boxes should be reported within 30 days of the date of purchase.

We are always willing to review any cases of damage or non-arrival on a case-by-case basis. Although we make every effort to make sure your box arrives in pristine condition and would never knowingly send a damaged box, we understand that damage can occur in transit. Rest assured that we will always package boxes to a high standard for both domestic and international posting.

All of our UK deliveries are sent using tracked services which we can refer to if you are concerned about the whereabouts of your parcel. In the rare scenario that your parcel does not arrive and this can be verified by the tracking information, after 10 days we can offer a refund or, if possible, a replacement.

If a customer has chosen to send an international order using an untracked service, we regret that we are unable to financially reimburse customers for goods lost in transit.

Posting Times

If we experience any unforeseen delays or issues with your order, we will email you as soon as possible.

Please be aware that although we post all of our UK Porty by Post orders using 48hr tracked Royal Mail service, we cannot provide or guarantee the precise date that books will arrive with you. Particularly throughout the Covid-19 pandemic, at busy periods such as Christmas, Royal Mail are under a great deal of pressure. There are likely to be more delays than usual.

We regret that we are unable to hold orders to be posted on a specific date. E.g any order notes which state ‘please do not post until December 21st’ for example, cannot be acknowledged.

Signed Editions

Although we are very lucky to receive an exciting range of signed stock and love giving customers the opportunity to buy subscription boxes featuring signed books from their favourite authors, signed first editions are not our speciality and unless specifically stated on our website listing, we are unable to search our stock for first editions, or hold first editions for customers.

Please note that we meticulously check books when they arrive in the shop for any damage. Any minor details which are not suitable on the basis of lowering collector value are not the responsibility of The Portobello Bookshop.

Refund Policy

As this is a prepaid service we do not offer refunds on our subscription boxes. We cannot accept returns, regardless of whether the box has been opened or not.

We are always willing to review any cases of damage or non-arrival on a case-by-case basis. Although we make every effort to make sure your box arrives in pristine condition, we understand that damage can occur in transit. If your box happens to arrive damaged or is missing items, please let us know and we will organise a replacement for you.

Cancellation Policy

You can cancel your rolling subscription through the ‘My Account’ section on our website. Rolling subscribers will be billed on the 5th of each month (or on the first working day after) for the upcoming box. Please be aware that once an order has been billed, it cannot be refunded and the cancellation will come into effect the following month. For example: a subscriber who was billed on January 5th and cancelled their subscription on January 9th would receive the January subscription box as their final box.

Please note that as our 1, 3, 6 and 12 month subscriptions are a prepaid service, they cannot be cancelled mid-subscription.

Payment

Payment for rolling subscriptions will be made via direct debit. Billing will be attempted on the 5th of the month. If the payment fails at this point, it will be reattempted on the 8th. If your payment details change, you can update them via the ‘My Account’ section of our website.