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What is Porty by Post?

Porty by Post is a book subscription service by The Portobello Bookshop. Every month we will curate a fiction and a non-fiction box, each featuring an exciting new book and a selection of goodies - including a gift from an independent brand!

We’ve announced the contents of our first couple of boxes, but after this the boxes will be a surprise every month.

We will feature books we’re really excited about, spotlight indie publishers and celebrate the boldest and brightest new writing. Subscribers will also get access to exclusive online events with authors.

You can choose between our fiction subscription and non-fiction subscription packages. We offer 1, 3, 6 and 12 month prepaid subscriptions, and you can also sign up for a rolling monthly subscription.

What can I expect in each box?

In each beautifully presented box you will find a specially selected book, chosen by our booksellers. We choose books which we love; books that are exciting, thought-provoking and brilliant.

The featured books will be a mixture of new releases from much-loved authors, exciting debuts and hidden gems from fantastic indie publishers.

Every box will contain a originally illustrated pamphlet featuring information on the book and why we’ve chosen it, and an interview with the author. Subscribers will also receive access to exclusive online events with authors, so you can dive even further into featured titles.

You can also expect some special extras tucked alongside: from custom bookmarks and prints, to gifts from fantastic local brands and a postcard from our team at the shop!

What are the subscription options?

You can choose between our fiction subscription and non-fiction subscription packages.

We offer 1, 3, 6 and 12 month prepaid subscriptions, with one box sent out per month. You can also sign up for a rolling subscription.

You will also have the option to buy a subscription as a gift - simply click ‘make it a gift’ while adding to your basket.

Can I collect my subscription box from the bookshop?

Our subscriptions boxes are despatched from a separate site from our main bookshop and so unlike normal book orders, these cannot be collected from the shop.

How does postage work?

Our boxes will be sent with Royal Mail around the 15th of the month, or the first working day after if the 15th falls on a weekend. Shipping costs to the UK is a flat rate of £3.25 per box, and shipping to other countries will be calculated at checkout.

How does payment work?

Porty by Post is available as a rolling monthly subscription, paid by direct debit on the 5th of the month. You can also purchase 1, 3, 6 and 12 month subscriptions as a prepaid order.

The cut-off date for each month’s box is the 5th of that month. For example, if you order on the 1st of October you will receive your first box in October, and if you order on the 6th of October you will receive your first box in November. You will be able to see which month’s box you will receive first when placing your order.

When will you send my box?

Subscription boxes will be posted out on the 15th of the month, or the first working day after if the 15th falls on a weekend. All UK orders will be shipped using Royal Mail’s 48 hour service. Please note that international postage will take longer.

The cut-off date for each month’s box is the 5th of that month. For example, if you order on the 1st of October you will receive your first box in October, and if you order on the 6th of October you will receive your first box in November. You will be able to see which month’s box you will receive first when placing your order.

How do the events work?

We will be hosting a number of subscribers-only exclusive events with featured authors. Subscribers will receive free online access to these live streamed events. The livestream links to events will be sent to the email address you use at the checkout, or to the giftee’s email for subscriptions bought as a gift. If you aren’t able to tune in on the night then you can still catch the conversation afterwards - where possible, a stream of the video will be made available to subscribers a few days after the event.

What is your refund policy?

As this is a prepaid service we do not offer refunds on our subscription boxes. We cannot accept returns, regardless of whether the box has been opened or not.

We are always willing to review any cases of damage or non-arrival on a case-by-case basis. Although we make every effort to make sure your box arrives in pristine condition, we understand that damage can occur in transit. If your box happens to arrive damaged or is missing items, please let us know and we will organise a replacement for you.

How do I cancel my subscription?

We’re sorry to see you go! If you would like to cancel your rolling monthly subscription you can do so through the ‘My Account’ tab on our website, or by contacting us directly.

Please note that as our 1, 3, 6 and 12 month subscriptions are a prepaid service, they cannot be cancelled mid-subscription.

Can I buy the subscription as a gift?

Of course! If you wish to buy a subscription as a gift for someone simply click ‘make it a gift’ and add their delivery details at the checkout. The confirmation email will be sent to you, meaning the box will still be a surprise. You can enter a gift message to be forwarded to the recipient on a date of your choice.

Do you ship internationally?

We do offer international shipping. Postage fees will be calculated at the checkout.

What is your sustainability and ethics policy?

The packaging for our specially designed boxes is fully recyclable. The gifts featured in our boxes come from local, independent businesses which we admire, and are always vegan-friendly and cruelty free, with recyclable packaging wherever possible.

How can I update my address?

You can update your contact information and delivery address on the ‘My Account’ tab on our website, or by contacting us directly.

Can I buy past boxes?

You can! Past boxes can be found here [LINK].

Will Porty by Post fit through my letterbox?

While there is no standard size for UK letterboxes, we have designed our packaging based on suggested sizes offered by Royal Mail. Our boxes measure 29cm x 25cm x 47cm.

I have another question

For questions about your order, or if there is anything else you would like to know about Porty by Post please do get in touch and we will get back to you as soon as possible.